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Specialist on standby
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Support

Had work done? We're still here

Need to move a date, ask about the day, or tell us something isn't right? Ring us. A garden specialist sorts it.

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Specialist on standby

Common requests

Start here

  • Something isn't right

    A paver rocking, a patch of turf that won't take, or something not on your plan? Tell us soon, with a photo if you can, and we'll look into it with you.

    Read our promises

  • Change or cancel a booking

    Ring us. The more notice you give, the easier it is, and we'd rather move you than lose you.

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  • Getting ready for the day

    What to move, what to tell us, and what the crew does when they get there.

    See what happens on the day

  • Keeping it looking good

    Lost your care notes, or not sure how often to water? Ring us. Or book regular garden care.

    Get my free quote

What to expect

On the day

A few small things make the job go faster and keep your place safe.

  1. 01

    Before we arrive

    Move cars, bins and outdoor furniture away from the work area. Keep pets inside or away from the gate.

  2. 02

    Tell us what's underground

    If you know where pipes, cables or an old septic tank run, tell us. We locate services before we dig either way.

  3. 03

    Water and access

    We use your outside tap and a power point. Leave the side gate unlocked so the crew can get started.

  4. 04

    We check the ground

    The crew checks the soil and levels before starting. If they find something nobody could see, like rock, we show you first.

  5. 05

    Tidy every day

    Paths are cleared, tools put away and the day's waste gone or stacked neatly before we leave.

  6. 06

    Before we go

    We walk it with you, and you get care notes on watering, mowing and feeding.

Reach us

Talk to us

02 0000 0000hello@thelandscapebrigade.com.au
Monday – Friday
07:00 – 18:00
Saturday
08:00 – 16:00
Sunday
Closed — enquiries answered Monday

Or send us a message

Tell us what's going on, and add your address if it's about a job we've done.

So we can ring you back. Nothing else.

Free, no obligation.

FAQ

After the job

Some of the new turf is going yellow. What do I do?
Check your care notes first. New turf mostly goes yellow when it dries out in the first few weeks. Lift a corner: if the soil under it is dry, water more. If it's still yellow after that, ring us and send a photo.
A new plant has died. Did you plant it wrong?
Maybe not. New plants can die from too little water, too much water, or a hot spell straight after planting. Ring us and send a photo. We'll look into it with you and tell you honestly what we think happened.
A paver has sunk or started rocking. Is that normal?
No. Paving laid on a proper base should stay put. Ring us and send a photo, and we'll look into it with you.
What happens if it rains on the day?
Heavy rain can stop work. Wet clay can't be dug or packed down properly, and laying turf or pavers on it causes problems later. If we need to move the day, we ring you before the crew is due, not after.
Do I need to be home?
Usually not, once the plan is signed off. Leave the gate unlocked, keep pets inside, and let us use the outside tap and a power point. We'll ring you if anything comes up.
Where does all the green waste go?
We take it away. On garden care visits, it's taken away on the day and it's included in the price. On bigger jobs, we tell you in the quote how waste will be handled.
Can I get photos of the job?
If we took photos on your job, ask and we'll send them. They're yours to keep.
How do I make a complaint?
Ring us or use the form on this page and tell us what happened. It comes straight to us, and we'd much rather hear it from you first.

Looking for something else? Try the landscaping guides or the full sitemap.